SF Studio

Terms of Service

Last Updated: January 23, 2026
Effective Date: January 23, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and SF Studio ("we," "our," "us," or "Company") governing your access to and use of the SF Studio platform, website, and related services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

1. Description of Service

1.1 Overview

SF Studio is a Salesforce administration and metadata intelligence platform that provides:

  • Metadata snapshot capture and version tracking
  • Cross-organization metadata comparison and analysis
  • AI-powered natural language querying of Salesforce metadata
  • Security and compliance analysis
  • Integration with third-party services (Slack, Jira, Microsoft Teams, etc.)
  • Team collaboration and governance features

1.2 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to factors beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.

1.3 Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes that may affect your use of the Service. Continued use after such changes constitutes acceptance.

2. Account Registration and Security

2.1 Account Creation

To use the Service, you must:

  • Create an account with accurate and complete information
  • Be at least 16 years of age (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Service under applicable law

2.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach
  • Ensuring that your team members comply with these Terms

2.3 Account Types and Organizations

The Service supports individual and organization accounts. Organization accounts may designate administrators who can invite users, assign roles, and manage organization settings. Organization administrators are responsible for ensuring their users comply with these Terms.

2.4 Account Termination

You may terminate your account at any time through the Service settings. Upon termination:

  • Your access to the Service will be immediately revoked
  • Your data will be deleted in accordance with our Privacy Policy
  • Any prepaid fees are non-refundable (except as required by law)
  • Provisions that should survive termination will remain in effect

3. Salesforce Integration and Data

3.1 Salesforce Authorization

To use the Service, you must authorize SF Studio to connect to your Salesforce organization(s) via OAuth. By connecting a Salesforce org, you represent and warrant that:

  • You have the authority to connect that Salesforce org to third-party services
  • Connecting the org does not violate your organization's policies or any agreement with Salesforce
  • You have obtained any necessary approvals from your organization's Salesforce administrator
  • You will comply with Salesforce's Master Subscription Agreement and Acceptable Use Policy

3.2 Data Access and Use

By connecting a Salesforce org, you grant SF Studio permission to:

  • Access and retrieve metadata from your Salesforce org using Salesforce APIs
  • Store copies of metadata for analysis, comparison, and feature functionality
  • Process metadata using AI to respond to your queries
  • Display metadata to authorized users within your organization

3.3 Your Data Rights

You retain all ownership rights to your Salesforce metadata and data. We do not claim any ownership over your data. We use your data solely to provide and improve the Service as described in these Terms and our Privacy Policy.

3.4 Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • OAuth token encryption and secure storage
  • Role-based access controls
  • Regular security assessments
  • Audit logging of all administrative actions

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes in accordance with these Terms:

  • Managing and analyzing your own Salesforce organizations
  • Collaborating with authorized team members
  • Integrating with third-party services you are authorized to use
  • Complying with applicable laws and Salesforce's terms of service

4.2 Prohibited Activities

You agree NOT to:

  • Unauthorized Access: Access Salesforce orgs you are not authorized to access, or use the Service to circumvent Salesforce security controls
  • Malicious Use: Upload malware, viruses, or malicious code; attempt to compromise the security or integrity of the Service
  • Abuse: Engage in any activity that disrupts, burdens, or impairs the Service or its infrastructure
  • Reverse Engineering: Decompile, disassemble, reverse engineer, or attempt to derive the source code of the Service
  • Scraping: Use automated tools to scrape, harvest, or extract data from the Service except through provided APIs
  • Resale: Resell, sublicense, or redistribute access to the Service without our written consent
  • Circumvention: Attempt to bypass usage limits, authentication, or security measures
  • Violation of Laws: Use the Service in violation of any applicable law, regulation, or third-party rights
  • Harmful Content: Use the Service to store, transmit, or process content that is illegal, harmful, threatening, abusive, or violates third-party rights
  • Competitive Use: Use the Service to build a competing product or service, or for competitive analysis

4.3 AI Use Guidelines

When using AI-powered features, you agree to:

  • Not attempt to extract training data or manipulate AI responses for malicious purposes
  • Not use AI features to generate harmful, illegal, or misleading content
  • Verify AI-generated information before taking action on critical systems
  • Report any concerning AI behavior to our support team

4.4 API Usage

If you access the Service via API, you must comply with any rate limits, authentication requirements, and usage guidelines we provide. We may suspend API access for excessive or abusive usage.

5. Subscription Plans and Payment

5.1 Subscription Plans

The Service is offered through various subscription plans with different features, usage limits, and pricing. Current plan details are available on our pricing page. We may modify plans and pricing with 30 days' notice to existing subscribers.

5.2 Free Tier

We may offer a free tier with limited features and usage. Free tier access may be modified or discontinued at any time. Free tier users agree to all Terms except payment provisions.

5.3 Payment Terms

For paid subscriptions:

  • Billing: Subscriptions are billed in advance on a monthly or annual basis
  • Payment Method: You must provide a valid payment method and authorize us to charge it for subscription fees
  • Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date
  • Price Changes: We will notify you of price changes at least 30 days before they take effect
  • Taxes: Fees are exclusive of taxes unless stated otherwise; you are responsible for applicable taxes

5.4 Refunds

Subscription fees are generally non-refundable. However, you may be entitled to a refund:

  • Within 14 days of initial purchase if you haven't substantially used the Service
  • If we materially fail to provide the Service as described
  • As required by applicable consumer protection laws

5.5 Late Payment

If payment fails, we will attempt to collect using your payment method. After repeated failures, we may suspend or terminate your account. You agree to pay reasonable collection costs for overdue amounts.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, design, features, documentation, and all related intellectual property, is owned by SF Studio or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. This license does not include any right to:

  • Modify, copy, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Sublicense, sell, or transfer your rights to use the Service
  • Remove or alter any proprietary notices or labels

6.2 Your Content and Data

You retain all intellectual property rights in your data, including Salesforce metadata and any content you upload to the Service. You grant us a limited license to use your data solely to provide and improve the Service.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without compensation or attribution.

6.4 Trademarks

"SF Studio" and our logos are trademarks of SF Studio. You may not use our trademarks without our prior written consent. Salesforce, Apex, Lightning, and related marks are trademarks of Salesforce, Inc.

7. Third-Party Services and Integrations

7.1 Third-Party Integrations

The Service integrates with third-party services including Salesforce, Slack, Jira, Microsoft Teams, GitHub, and others. Your use of these integrations is subject to the terms of service and privacy policies of those third parties.

7.2 No Endorsement

Integration with or reference to third-party services does not imply endorsement. We are not responsible for the availability, accuracy, or content of third-party services.

7.3 Third-Party Terms

You are responsible for complying with the terms of any third-party services you connect to the Service. If there is a conflict between these Terms and third-party terms, these Terms govern your relationship with us, but third-party terms govern your relationship with that third party.

8. Disclaimers

8.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2 No Guarantees

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • AI-generated responses will be accurate, complete, or appropriate for any purpose

8.3 AI Disclaimer

AI FEATURES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. AI-GENERATED RESPONSES MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE SUGGESTIONS. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING AI OUTPUT BEFORE TAKING ANY ACTION, ESPECIALLY FOR PRODUCTION SYSTEMS OR CRITICAL BUSINESS DECISIONS.

8.4 Salesforce Disclaimer

SF Studio is an independent service and is not affiliated with or endorsed by Salesforce, Inc. We are not responsible for any issues with your Salesforce organization that may occur independently of or in connection with the Service.

9. Limitation of Liability

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SF STUDIO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your data
  • Actions taken based on AI-generated recommendations
  • Issues with your Salesforce organization

9.2 Cap on Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

9.3 Exceptions

The limitations in this section do not apply to liability arising from: (a) our gross negligence or willful misconduct; (b) death or personal injury caused by our negligence; or (c) any liability that cannot be limited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless SF Studio and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including Salesforce's terms
  • Your data or content processed through the Service
  • Any dispute between you and a third party relating to the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings. Termination does not entitle you to a refund of any prepaid fees.

11.2 Termination by Us

We may suspend or terminate your access to the Service:

  • Immediately if you materially breach these Terms
  • Immediately if required by law or to prevent harm
  • With 30 days' notice for any other reason

11.3 Effect of Termination

Upon termination:

  • Your license to use the Service immediately terminates
  • You must cease all use of the Service
  • We may delete your data in accordance with our Privacy Policy
  • Provisions that should survive termination remain in effect (including Sections 6, 8, 9, 10, 12, and 13)

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal dispute, you agree to try to resolve the dispute informally by contacting us at info@sfstudio.ai. We will attempt to resolve the dispute informally within 60 days.

12.2 Arbitration Agreement

IF INFORMAL RESOLUTION FAILS, YOU AND SF STUDIO AGREE TO RESOLVE ANY DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT, EXCEPT FOR DISPUTES THAT MAY BE BROUGHT IN SMALL CLAIMS COURT.

Arbitration will be conducted by JAMS under its Comprehensive Arbitration Rules:

  • The arbitration will be held in San Francisco, California, or by video conference
  • The arbitrator's decision will be final and binding
  • Each party will bear its own costs, except as otherwise required by law
  • The arbitrator may award any remedy that a court could award

12.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

12.4 Exceptions

Either party may seek injunctive or other equitable relief in court for intellectual property infringement or unauthorized access to the Service.

12.5 Opt-Out

You may opt out of the arbitration agreement by sending written notice to info@sfstudio.ai within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you do not wish to resolve disputes through arbitration.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

13.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SF Studio regarding the Service. These Terms supersede any prior agreements or understandings.

13.3 Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

13.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

13.5 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction. Subject to the foregoing, these Terms bind and benefit the parties and their respective successors and assigns.

13.6 Notices

We may provide notices to you via email, in-app notification, or posting on the Service. Notices to us must be sent to info@sfstudio.ai.

13.7 Force Majeure

Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

13.8 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations. You may not use the Service in any country subject to U.S. sanctions or if you are on any U.S. government prohibited party list.

13.9 Government Users

If you are a U.S. government end user, the Service is provided as "commercial computer software" and "commercial computer software documentation" pursuant to DFAR 227.7202 and FAR 12.212.

14. Changes to These Terms

We may modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on this page with a new effective date
  • Sending an email to the address associated with your account
  • Displaying a prominent notice in the Service

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

15. Contact Information

If you have questions about these Terms, please contact us:

SF Studio
Email: info@sfstudio.ai

16. Additional Terms for Specific Features

16.1 Beta Features

We may offer beta or preview features that are still under development. Beta features are provided "as is" without any warranty and may be modified or discontinued at any time. Your use of beta features may be subject to additional terms.

16.2 Enterprise Agreements

Enterprise customers may have separate written agreements that modify or supplement these Terms. In case of conflict, the enterprise agreement will control for that customer.

16.3 Reseller Terms

If you access the Service through a reseller or partner, additional terms from that reseller may apply. You are responsible for complying with both these Terms and any applicable reseller terms.

16.4 Professional Services

If you purchase professional services (implementation, training, consulting) from us, those services will be governed by a separate statement of work or services agreement.